CONDITIONS OF SALE
GENERAL CONDITIONS OF SALE
The following conditions apply to all orders placed on the website https://so-design.ch/ (owned by ”So”).
Completion of purchase: By clicking on the “Buy now” button on the https://so-design.ch/ website you place a final order for the items in your shopping basket. We will then confirm receipt of your order by email, and a contract is established. The goods you have ordered will be shipped as soon as we receive payment of the total purchase price plus any shipping costs. You are kindly requested to transfer the purchase price immediately upon receipt of the order confirmation (if you didn’t pay directly when ordering), within 7 days at the latest. If the garment you have chosen is in stock, your order will be delivered as soon as possible after we receive payment. In the event that the goods you ordered are not available, we will refund any payment made immediately. We are only obliged to deliver goods from our own stock.
Delivery and shipping costs: Please note that we cannot guarantee delivery dates and are unable to provide tracking information. We are not responsible for parcels lost or damaged during transport. Please check your billing and shipping addresses when placing an order as we are unable to redirect parcels. Standard shipping does not include insurance. We cannot describe a parcel as a “gift” or alter the declared value of a parcel; this is illegal. International orders usually arrive within 7-14 days, but can take up to 3 weeks. The price quoted in the offer at the time of ordering is the price you pay, and is final. This means that it includes VAT at the current statutory rate, delivery charges and any other taxes payable by the buyer. Customs and import duties may also apply, depending on the country; these are payable by the buyer.
Payment: We currently offer two payment methods: advance bank transfer and credit card. You are responsible for any charges incurred when paying by bank transfer. You agree to receive invoices electronically (by email).
Credit: Where goods are returned in accordance with the above conditions, credit will be issued in the form of a gift card or digital promotion code, after the goods are received. Please ensure that any garments you return have not been worn and are in good condition, otherwise additional charges may apply. If you wish to exchange an item, you may place a new order for a replacement garment in accordance with our usual conditions of sale. If any item you receive is damaged or defective, please email email@example.com quoting your order number and including a photograph of the garment, and we will take care of the problem. We do our best to recycle and reuse clothing boxes, so please retain the original packaging for your goods and use it for any items you return.
Liability: The legal warranty for defective products applies. In the event of any reported defects found in purchased items, “So” expressly reserves the right to deliver a replacement item to the buyer that is free of defects, depending on availability of stock. In the event that the item is no longer in stock, a full refund will be given (see “Credit” above).
After-sales service: For any matters related to your order, please email our team at firstname.lastname@example.org
Sales/special offers: Items purchased at discounted prices in sales or special offers cannot be returned or exchanged. These items will also be clearly described as discounted at the time of sale.
Description of items: Items for sale on the https://so-design.ch/ website are described as accurately as possible with the aim of attracting sales. If inaccuracies should occur in spite of this, “So” accepts no responsibility for any errors in the information provided on its online store and/or any other media. Photographs of items are indicative only.
Intellectual property: The content of the https://so-design.ch/ website is protected by intellectual property rights, in particular trademark rights. Any use and/or reproduction of the trademark, design and/or logo is strictly prohibited without the prior written consent of “So”..
We appreciate the trust you place in us by registering on our website and we fully respect your privacy. Be assured that we will be worthy of this trust.
Your data will be processed in complete confidentiality and in accordance with the rules of good faith. Your personal data, e.g. surname, first name, postal and email addresses, telephone number, etc. are recorded to ensure the smooth running of our commercial operations and for the sole purpose of providing a better service for you. We do not share your information with anyone apart from our staff, and we will never sell it to any third party.
However, we make use of the tools offered by “Google Analytics,” “Mailchimp,” and the “Woocommerce” sales system. The applicable business terms and conditions are accessible via the following links:
We undertake, as far as possible, to configure these systems in such a way as to anonymize our customers’ IP addresses and to limit the storage of data by these sites to a maximum of 14 months. We also undertake to communicate to you any information received from these sites in connection with improper access to or use of your data. We will communicate this via our website.
Your personal details are stored securely on this website using the most up-to-date technical means. The https://so-design.ch/ website has an automatic SSL (Secure Sockets Layer) encryption certificate; a protocol for securing exchanges and sensitive data over the Internet. Most ATMs use this technology for transferring information to the bank.
When a payment is made via the “Saferpay” platform, you accept the terms and conditions stipulated out by Saferpay for the processing of personal data that you may pass on to it for payment purposes. You can access these general terms and conditions via the link below: Saferpay. We undertake to inform you of any information that the operators of this site may provide to us in connection with unauthorized access to the data you have passed on to them.